Frequently Asked Questions
Everything you need to know about your Olsa Tools order
What is the standard shipping time for my order?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
How do I return an item that doesn't fit?
We offer a 30-day return policy. Items must be unworn, unwashed, and in their original packaging with tags attached. Simply visit our Returns Portal to start your exchange or refund process.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your materials sustainably sourced?
Yes, at Olsa Tools, we prioritize ethical manufacturing. We partner with suppliers who use organic cotton and recycled polyester to minimize our environmental footprint.
Can I track my order after it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to monitor your package's progress.
Do you offer a size guide for your collections?
Yes, every product page includes a detailed size chart with measurements in both inches and centimeters to help you find the perfect fit before purchasing.